Effective date: 28 June 2026

Heeram provides a 1-year warranty on all products purchased from our website. This warranty is offered to the original purchaser only and begins on the date of delivery or purchase, whichever is later.

1. What the warranty covers

Our warranty covers defects in materials and workmanship under normal use during the 1-year warranty period. If a product fails because of a manufacturing defect, we will review the claim and provide a remedy in accordance with this policy.

2. What is not covered

This warranty does not cover damage caused by:

• Misuse, abuse, neglect, or accidents.
• Improper installation, handling, or maintenance.
• Unauthorized repairs, modifications, or alterations.
• Normal wear and tear, cosmetic damage, or consumable parts.
• Use of the product in a way that is inconsistent with the product instructions.
• Damage caused by fire, water, natural disasters, or other external events.

3. How to make a warranty claim

To submit a warranty claim, contact us at info@heeramllc.com with:

• Your order number or proof of purchase.
• A clear description of the issue.
• Photos or videos showing the defect, if available.
• Any other details we may request to evaluate the claim.

We may ask you to return the product for inspection before approving a claim.

4. Warranty remedies

If your claim is approved, Heeram will, at our discretion:

• Repair the product.
• Replace the product with the same or a similar item.
• Offer another appropriate remedy if repair or replacement is not available.

If a replacement product is not available, we will contact you with the next steps.

5. Return shipping for warranty claims

If the issue is covered under warranty, we will provide return instructions and may cover return shipping where applicable. If the issue is found not to be covered by warranty, you may be responsible for return shipping or related costs.

6. Limitation of warranty

This warranty is limited to defects in the product itself and does not cover any indirect or incidental losses, including loss of time, inconvenience, or other expenses caused by product failure, except where required by law.

7. Warranty transferability

This warranty is valid only for the original purchaser and is not transferable to another person.

8. Policy updates

Heeram may update this Warranty Policy from time to time to reflect business, legal, or operational changes. The most recent version will always be posted on this page with the effective date.

9. Contact us

For warranty questions or claims, contact:

Business Name: Heeram

Registered Company:  Heeram LLC

EIN: 82-4327737

Email: info@heeramllc.com

Phone: +1 (561) 220-1140

Business Address: 1908 Juno Landing Lane, North Palm Beach, Florida 33408, United States.

Customer Service Hours: 9 AM to 6 PM EST (Mon to Fri).