1. Warranty Coverage and Duration Heeram LLC stands behind the quality of our products. We offer a 1-year limited warranty on all products purchased directly from our website. This warranty applies exclusively to the original purchaser and commences on the date of delivery or purchase, whichever is later. The warranty strictly covers manufacturing defects in materials and workmanship under normal, intended use.

2. Warranty Exclusions This 1-year warranty is voided and does not cover damages or failures resulting from:

  • Misuse, abuse, neglect, or accidental damage.
  • Improper installation, handling, storage, or maintenance.
  • Unauthorized repairs, modifications, or alterations to the product.
  • Normal wear and tear, cosmetic damage (e.g., scratches, dents), or consumable parts.
  • Usage of the product in a manner inconsistent with the provided product instructions or intended purpose.
  • Environmental damage, including fire, water, natural disasters, or other external events.

3. Warranty Remedies If a product fails due to a confirmed manufacturing defect during the 1-year warranty period, Heeram LLC will, at our sole discretion:

  • Repair the defective product.
  • Replace the product with an identical or functionally equivalent item.
  • Provide an alternative, appropriate remedy (such as store credit or a partial refund) if repair or replacement is not viable or available.

4. Initiating a Warranty Claim To file a warranty claim, please contact our support team at info@heeramllc.com with the following information:

  1. Your original order number and proof of purchase.
  2. A clear, detailed description of the issue.
  3. High-quality photographs or videos demonstrating the defect.
  4. Any additional details requested by our team to accurately evaluate the claim.

Note: We reserve the right to request that the defective product be returned to our facility for physical inspection before approving a warranty claim.

5. Shipping Costs for Warranty Claims If your warranty claim is approved and the issue is covered under this policy, Heeram LLC will provide return instructions and cover the necessary return shipping costs. If, upon inspection, the issue is determined to fall under the “Warranty Exclusions” (Section 2), you will be responsible for all associated return shipping and processing fees.

6. Limitation of Liability and Transferability This warranty is strictly limited to the repair or replacement of the product itself. Heeram LLC is not liable for any indirect, incidental, or consequential losses, including but not limited to loss of time, inconvenience, or other expenses caused by product failure, except where mandated by law. This warranty is non-transferable and applies solely to the original purchaser.

7. Policy Modifications Heeram LLC reserves the right to update or modify this Warranty Policy to reflect operational or legal changes. The most current version will be maintained on this page.

8. Contact Information & Business Details For any warranty-related questions or to submit a claim, please contact us:

  • Business Name: Heeram
  • Registered Company: Heeram LLC
  • EIN: 82-4327737
  • Email: info@heeramllc.com
  • Phone: +1 (561) 220-1140
  • Customer Service Hours: 9:00 AM to 6:00 PM EST (Monday – Friday)
  • Business Address: 1908 Juno Landing Lane, North Palm Beach, Florida 33408, United States

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