Effective date: 28 June 2026

These Terms & Conditions (“Terms”) govern your use of the Heeram website and your purchase of products from Heeram (“we,” “us,” or “our”). By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website or place an order.

1. General use

You agree to use this website only for lawful purposes and in a way that does not harm, disable, or interfere with the website, our business, or other users. We reserve the right to refuse service, cancel orders, or limit access to the website at our discretion if we believe a violation of these Terms has occurred.

2. Product information

We make reasonable efforts to display product descriptions, images, prices, and availability accurately. However, we do not guarantee that all information is complete, current, or error-free. We reserve the right to correct errors, update product details, and cancel orders if information on the website is inaccurate.

3. Orders and acceptance

When you place an order, you are making an offer to purchase the selected item(s). We may accept, reject, or cancel any order for reasons including stock availability, suspected fraud, address issues, or verification concerns. An order confirmation email does not mean the order has been shipped yet.

4. Payment terms

Heeram currently accepts Cash on Delivery (COD) only. Full payment is due in cash at the time of delivery. If payment is refused or not made upon delivery, the order may be returned to us and additional fees may apply under our shipping and return policies.

5. Shipping and delivery

We currently ship only within the contiguous United States. Shipping times, handling times, delivery estimates, and shipping restrictions are explained in our Shipping Policy. Delivery dates are estimates only and may be affected by carrier delays, holidays, weather, or other events outside our control.

6. Returns and exchanges

Returns and exchanges are governed by our Return & Refund Policy. We accept returns for defective and non-defective products, and exchanges are accepted subject to availability. Returned items must be new, unused, and sent within the 30-day return window stated in our policy.

7. Refunds

Refunds are processed according to our Return & Refund Policy after the returned item has been received and inspected. Approved refunds are typically processed within 7 business days. Refund method may vary depending on the original order and payment arrangement.

8. User information

You agree to provide accurate, current, and complete information when placing an order or contacting us. You are responsible for ensuring that your shipping address, email address, and phone number are correct. We are not responsible for failed delivery caused by incorrect or incomplete information provided by you.

9. Intellectual property

All content on this website, including text, images, graphics, logos, and design elements, is owned by Heeram or used with permission and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or exploit our content without our written permission.

10. Limitation of liability

To the fullest extent permitted by law, Heeram is not liable for indirect, incidental, special, or consequential damages arising from your use of the website or purchase of our products. Our total liability for any claim related to an order will not exceed the amount paid for the product in question.

11. Warranty disclaimer

Except as expressly stated in our policies or required by law, the website and products are provided “as is” and “as available.” We do not make additional warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

12. Third-party services

We may use third-party services such as shipping carriers, hosting providers, analytics tools, and website platforms to operate our business. We are not responsible for the acts, policies, or performance of third-party services, though we take reasonable steps to work with reputable providers.

13. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information. Please review it carefully before placing an order.

14. Changes to these terms

We may update these Terms from time to time to reflect changes in our business, legal requirements, or website operations. The most recent version will always be posted on this page with the effective date.

15. Contact us

If you have any questions about these Terms, please contact us at:

• Business Name: Heeram
• Registered Company:  Heeram LLC
• EIN: 82-4327737
• Email: info@heeramllc.com
• Phone: +1 (561) 220-1140
• Business Address: 1908 Juno Landing Lane, North Palm Beach, Florida 33408, United States.
• Customer Service Hours: 9 AM to 6 PM EST (Mon to Fri).