1. Returns and exchanges

Heeram accepts returns for both defective and non-defective products. We also accept exchanges for the same item in a different size, color, or an equivalent replacement, subject to availability.

2. Return window and item condition

You may return eligible items within 30 days of delivery. All returned items must be in new, unused condition with the original packaging, tags, and included accessories. Items that show signs of wear, damage, use, or alteration may not be eligible for a refund or exchange.

3. How to start a return or exchange

To begin a return or exchange, contact us at info@heeramllc.com with your order number and the reason for the return. After reviewing your request, we will provide return instructions and, where applicable, return authorization.

4. Return shipping

For defective items, Heeram will cover return shipping and provide a prepaid return label. For non-defective returns, a prepaid return label is included in the original package. Please use the provided return label and follow the instructions carefully.

If the return label is lost, contact us at info@heeramllc.com and we will assist you if a replacement label is available.

5. Return authorization

Items returned without prior authorization may be delayed, refused, or held until we can verify the order. Please always contact us before sending anything back.

6. Inspection of returns

Once we receive your returned item, we will inspect it and notify you by email whether your return, refund, or exchange has been approved or rejected.

7. Refunds

Approved refunds will be processed within 7 business days after the returned item has been received and inspected. Refunds will be issued to the original payment method where possible.

Because Heeram uses Cash on Delivery (COD), COD refunds will be handled as store credit or another agreed alternative method. Please contact us to confirm the refund arrangement for COD orders.

8. Exchanges and replacements

If you requested an exchange and the replacement item is available, we will ship it after the original item is received and inspected. If the replacement item is unavailable, we will contact you to offer an alternate product or refund option.

9. Damaged or defective items

If your item arrives damaged or defective, contact us immediately at info@heeramllc.com with your order number and clear photos of the product and packaging. We will review the issue and provide the next steps, including return instructions and a prepaid label where applicable.

10. Non-returnable items

Items may not be eligible for return if they are not in new condition, are missing original packaging or accessories, or show signs of use. Some final-sale or hygiene-sensitive items may also be non-returnable, and this will be stated on the product page if applicable.

11. Lost or delayed returns

Heeram is not responsible for returns lost in transit if the return label provided by us is not used or if the return is not properly tracked. Please keep your tracking number and proof of shipment until your return has been completed.

12. Refund adjustments and fees

Original shipping charges may be deducted from refunds where applicable and if disclosed at the time of purchase. Restocking fees may apply to certain non-defective returns if stated in advance on the product page or in the return authorization.

13. Contact us

If you have questions about a return, exchange, or refund, please contact:

• Business Name: Heeram
• Registered Company:  Heeram LLC
• EIN: 82-4327737
• Email: info@heeramllc.com
• Phone: +1 (561) 220-1140
• Business Address: 1908 Juno Landing Lane, North Palm Beach, Florida 33408, United States.
• Customer Service Hours: 9 AM to 6 PM EST (Mon to Fri).

Policy updates

• Heeram may update this Return & Refund Policy to reflect changes in operations, shipping practices, or legal requirements. The most recent policy will be posted on this page with the effective date.