Effective date: 28 june 2026

Introduction
Heeram (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and your choices. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information we collect

• Information you provide directly: name, shipping address, phone number, email address, order details, and other information you supply when you place an order, create an account, contact customer service, or sign up for communications.
• Payment information: because we operate Cash on Delivery (COD) only, we do not collect full card numbers. We may collect limited payment-related notes (for order processing) and proof of payment status where necessary.
• Device and usage data: IP address, browser type, operating system, pages visited, referring/exit pages, date/time stamps, and other analytical data collected automatically through cookies and similar technologies.
• Transaction and order history: products purchased, returns, exchanges, tracking information, and communications about orders.
• Marketing and communication preferences: opt-in status for emails and other promotional messages.

How we use your information

• To process and fulfill orders, including shipping, delivery, returns, and exchanges.
• To communicate order status, shipping confirmations, and customer service responses.
• To prevent fraud and protect the security of our customers and services.
• To personalize your experience, provide customer support, and improve our website and services.
• To send promotional communications if you opt in; to send critical transactional messages even if you do not opt in.
• To comply with legal obligations and respond to lawful requests by public authorities.

How we share your information

• Service providers and vendors: We share necessary information with third parties who perform services on our behalf, such as shipping carriers (USPS, UPS, FedEx), payment processors (for limited payment workflows), hosting providers, and analytics providers. These vendors are contractually obligated to protect your data.
• Legal requirements: We may disclose information to comply with laws, respond to legal process, or protect our rights or safety.
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
• Aggregated or anonymized data: We may share non-identifiable aggregated data for business or analytics purposes.

Cookies and tracking technologies

• We use cookies, web beacons, and similar technologies to operate our site, analyze site usage, and support marketing activities. Cookies help remember preferences, improve user experience, and provide analytics.
• You can set your browser to refuse cookies, but some parts of the site may not function properly if cookies are disabled.

Third-party links and services

• Our site may contain links to third-party websites and services. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing personal data.

Data retention

• We retain personal information as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Order and transaction records are typically retained for a period consistent with accounting and legal requirements.

Data security

• We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no security system is impenetrable; we cannot guarantee absolute security.

Your rights and choices

• Access and correction: You may request access to or correction of your personal information by contacting us at info@heeramllc.com.
• Marketing opt-out: You can opt out of marketing emails by following the unsubscribe instructions in those messages or by contacting us.
• Cookie choices: You can manage cookie settings through your browser and certain tracking choices via in-site controls if provided.
• Data deletion: To request deletion of your personal data (where applicable), contact info@heeramllc.com. We may retain certain information for legal or business purposes.

Children’s privacy

• Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take steps to delete it.

International data transfers

• We operate in the United States and may transfer or process data in the U.S. and other jurisdictions. By using our services, you consent to the transfer of your information to countries that may have different data protection laws.

Changes to this policy

• We may update this Privacy Policy from time to time. The “Effective date” at the top reflects when the policy was last revised. Significant changes will be posted on this page.

Contact us

• Business Name: Heeram
• Registered Company:  Heeram LLC
• EIN: 82-4327737
• Email: info@heeramllc.com
• Phone: +1 (561) 220-1140
• Business Address: 1908 Juno Landing Lane, North Palm Beach, Florida 33408, United States.
• Customer Service Hours: 9 AM to 6 PM EST (Mon to Fri).