General Information

Q: What products does Heeram specialize in?

A: Heeram specializes in high-quality computer hardware and PC accessories, including CPUs, graphics cards, power supplies, high-speed storage devices, precision mice, and essential PC components across the United States.

Q: How can I contact customer support?

A: You can reach our support team through the following channels:

• Email: info@heeramllc.com
• Phone: +1 (561) 220-1140
• Support Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
• Business Address: 1908 Juno Landing Lane, North Palm Beach, Florida 33408, United States

Shipping & Delivery

Q: Where do you ship?

A: We ship exclusively to physical addresses within the contiguous United States. We currently do not ship to Alaska, Hawaii, U.S. Territories (e.g., Puerto Rico, Guam), P.O. Boxes, APO/FPO/DPO military addresses, or international destinations.

Q: How much does shipping cost?

A: We offer Free Standard Shipping ($0.00) on all orders delivered to the contiguous United States with no minimum purchase required.

Q: What are your order processing and delivery timeframes?

• Order Cut-Off Time: 6:00 PM Eastern Standard Time (EST)
• Handling Time: 1 to 3 business days (Monday – Friday)
• Transit Time: 5 to 8 business days (Monday – Friday)
• Total Estimated Delivery Time: 6 to 11 business days

Orders placed before 6:00 PM EST on a business day begin processing the same day. Orders placed after 6:00 PM EST, on weekends, or on holidays begin processing the next business day.

Q: Which carriers do you use?

A: We ship using major domestic carriers, primarily USPS, UPS, and FedEx.

Q: How can I track my order?

A: Once your order ships, you will receive a confirmation email containing your tracking number and a link to the carrier’s portal. You can also monitor your shipment through your account dashboard on our website.

Payment & Billing

Q: What payment methods do you accept?

A: We exclusively accept PayPal. Through PayPal, you can complete your purchase using a PayPal balance, linked bank account, or major credit/debit cards (Visa, MasterCard, Discover, American Express) via PayPal’s Guest Checkout service.

Q: What currency are your prices listed in?

A: All prices and transactions on our store are processed strictly in United States Dollars (USD).

Q: Are there any hidden fees or sales taxes?

A: We do not charge hidden fees or handling surcharges. Shipping is free ($0.00), and any applicable state sales taxes are calculated and displayed at checkout before payment.

Returns & Refunds

Q: What is your return policy window?

A: We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

Q: What condition must returned items be in?

A: Returned items must be unused, unwashed, in their original condition, and returned in the original packaging with all tags, accessories, and documentation included.

Q: Do you charge restocking fees?

A: No, we do not charge any restocking fees.

Q: Who pays for return shipping?

• Defective, Damaged, or Incorrect Items: Heeram LLC covers the full cost of return shipping by providing a pre-paid return shipping label.
• Customer Remorse (e.g., changed mind, wrong item ordered): The customer is responsible for the return shipping fee.

Q: How long does it take to receive a refund?

A: Once your returned item is received and inspected, approved refunds are processed automatically back to your original payment method within 3 to 5 business days.

Warranty & Product Support

Q: Do your products come with a warranty?

A: Yes, Heeram LLC offers a 1-Year Limited Warranty on all products purchased directly from our website. This warranty covers manufacturing defects in materials and workmanship under normal use for 1 year from the date of purchase or delivery.

Q: How do I file a warranty claim?

A: Contact us at info@heeramllc.com with your original order number, a detailed explanation of the defect, and clear photos/videos of the issue. Our team will review your claim and arrange for a repair, replacement, or store credit upon approval.