Shipping

• Do you ship outside the United States?
  No. Heeram currently ships only within the contiguous United States (48 states). We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO/DPO addresses.
• How long will my order take to arrive?
  Orders are processed in 1–2 business days. Standard transit time after shipment is 3–4 business days. Total estimated delivery time: 4–6 business days.
• Is shipping free?
  Yes. We offer free standard shipping to all addresses in the contiguous United States. Any expedited shipping options and fees will be shown at checkout.
• What carriers do you use?
  We ship via major carriers (USPS, UPS, FedEx). Carrier and tracking details are included in your shipping confirmation email.

Payment

• What payment methods do you accept?
  Heeram accepts Cash on Delivery (COD) only. You will pay the delivery carrier in cash when your order arrives.
• What if I refuse to pay at delivery?
  If payment is refused, the order may be returned to us. Returned orders may be subject to reshipment or restocking fees and are resolved per our return policy.

Returns & Exchanges

• What is your return window?
  You can return items within 30 days of delivery.
• Do you accept exchanges?
  Yes. Exchanges are accepted for the same item in a different size or color, subject to availability.
• What condition must returned items be in?
  All returns must be new, unused, with original packaging and accessories.
• How do I return an item?
  Contact info@heeramllc.com with your order number to start a return. Use the prepaid return label included in your package and follow the return instructions.
• Who pays for return shipping?
  For defective items, Heeram covers return shipping and provides a prepaid label. For non-defective returns, a prepaid return label is included; reshipment or restocking fees may apply where disclosed.

Refunds

• When will I get my refund?
  Once we receive and inspect the returned item, approved refunds are processed within 7 business days.
• How will I receive the refund for COD orders?
  Refunds for COD orders will be issued as store credit or another agreed method; contact us to confirm the arrangement.

Damaged or Defective Items

• My item arrived damaged. What should I do?
  Email info@heeramllc.com immediately with your order number and photos of the damage and packaging. We’ll provide next steps and arrange return shipping using the prepaid label.

Order Changes & Address Issues

• Can I change my shipping address after placing an order?
  Contact us immediately at info@heeramllc.com. Changes may not be possible after the order is processed or handed to the carrier.

Contact & Support

• How do I contact Heeram?
  Email: info@heeramllc.com. Please include your order number for the fastest service.

Policy Updates

• How will I know if the policy changes?
  Our shipping, payment, and return policies may be updated periodically. The most recent policy and its “Last updated” date are available on the policy pages.