1. Shipping Destinations & Exclusions: Heeram LLC exclusively ships within the contiguous United States.

We do not ship to:

• Alaska, Hawaii, or U.S. Territories (e.g., Puerto Rico, Guam)
• P.O. Boxes
• APO/FPO/DPO military addresses
• International locations

2. Shipping Costs: We offer free standard shipping ($0.00) on all orders delivered to the contiguous United States. There is no minimum purchase required. If expedited shipping options are available, the exact carrier-calculated rate will be displayed at checkout before payment.

3. Delivery Timeframes (Handling & Transit): To ensure maximum transparency, our estimated delivery times are broken down below. Our business days are Monday through Friday, excluding U.S. federal holidays.

• Order Cut-Off Time: 6:00 PM Eastern Standard Time (EST)
• Handling Time: 1 to 3 business days (Monday – Friday)
• Transit Time: 5 to 8 business days (Monday – Friday)
• Total Estimated Delivery Time: 6 to 11 business days

Orders placed before 6:00 PM EST on a business day will begin processing the same day. Orders placed after 6:00 PM EST, or on weekends/holidays, will begin processing the next business day. In the event of a high-volume sales period causing processing delays, we will notify you immediately via email.

4. Shipping Carriers: We utilize major, reliable carriers to ensure safe delivery, primarily USPS, UPS, and FedEx. The carrier is selected based on the delivery location and standard service levels.

5. Order Tracking: Once your order is handed over to the carrier, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s website. You can also track your order status at any time via your account dashboard on our website.

6. Address Accuracy & Modifications: Customers are responsible for providing complete and accurate shipping information at checkout. If you realize an error has been made, please contact us immediately at info@heeramllc.com. Once an order has completed processing or has been handed over to the carrier, we can no longer modify the shipping address.

7. Failed Deliveries & Returned Packages: If a package is returned to our warehouse due to an incorrect address, refusal, or failure to collect, you will be notified via email. Reshipment of returned orders will be at the customer’s expense, unless the delivery failure was a direct result of an error on our end. Refunds for returned, undeliverable packages will be processed according to our Refund Policy.

8. Lost or Damaged Packages: If your package arrives damaged, or if it is marked as delivered but cannot be located, contact us immediately at info@heeramllc.com. Please include your order number and clear photographs of the damaged item and original packaging. We will initiate a formal investigation with the carrier and resolve the issue promptly via replacement or refund based on the investigation’s outcome.

9. Customs, Duties, and Taxes: Because we only ship domestically within the contiguous United States, no international customs duties or import taxes apply to your order. State sales tax will be applied at checkout where legally required.

10. Contact Information: If you have any questions or concerns regarding your shipment, please reach out to our support team:

• Email: info@heeramllc.com
• Phone: +1 (561) 220-1140
• Customer Service Hours: 9:00 AM to 6:00 PM EST (Monday – Friday)
• Business Address: 1908 Juno Landing Lane, North Palm Beach, Florida 33408, United States