1. Shipping area

Heeram ships only within the United States and serves only the contiguous 48 states. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO/DPO military addresses.

2. Order processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. Typical processing time is 1–2 business days after we receive a valid order. During busy periods such as holidays or promotional sales, processing may take longer, and we will notify you by email if there is a delay.

3. Order cut-off time

Orders placed by 6:00 PM Eastern Time (ET) on a business day will begin processing the same day. Orders placed after 6:00 PM ET, on weekends, or on holidays will begin processing on the next business day.

4. Shipping method and delivery time

We ship using major carriers such as USPS, UPS, and FedEx. Carrier selection may vary based on service level and location.

Estimated delivery time for standard shipping:

• Handling time: 1–2 business days
• Transit time: 3–4 business days
• Total estimated delivery time: 4–6 business days

These delivery times are estimates and are not guaranteed.

5. Shipping charges

We offer free standard shipping on all orders delivered to the contiguous United States. No minimum purchase is required. If any expedited shipping option is offered at checkout, the shipping fee will be shown before you complete your order.

6. Cash on Delivery

Heeram accepts Cash on Delivery (COD) only. Payment is collected in cash at the time of delivery. If COD payment is refused or not paid upon delivery, the order may be returned to us and additional fees may apply according to our return policy.

7. Tracking information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and carrier information. You can track your shipment through the carrier’s website or through your account dashboard on our website.

8. Shipping address accuracy

Please make sure your shipping address is complete and accurate when placing your order. If you need to change your address after placing an order, contact us immediately at info@heeramllc.com. Address changes may not be possible after the order has been processed or handed to the carrier.

9. Failed delivery and returned packages

If a package cannot be delivered because of an incorrect address, refusal, or non-collection, it may be returned to us. We will notify you by email if this happens. Reshipment will be at the buyer’s expense unless the issue was caused by our error. Any refund for a returned package will follow our refund policy, and original shipping costs may not be refundable where applicable.

10. Lost or damaged packages

If your package is lost or damaged during transit, contact us right away at info@heeramllc.com with your order number and, if applicable, photos of the damaged item and packaging. We will work with the carrier to investigate and will take appropriate action based on the outcome.

11. Customs, duties, and taxes

International shipping is not available at this time, so customs duties and import taxes do not apply.

12. Shipping restrictions

We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO/DPO military addresses. Certain oversized or restricted items may have additional shipping limitations, which will be noted on the product page before checkout.

13. Policy updates

Heeram may update this Shipping Policy from time to time to reflect legal, operational, carrier, or Google Merchant Center requirements. The latest version will always be posted on this page with its effective date.

14. Contact us

• Business Name: Heeram
• Registered Company:  Heeram LLC
• EIN: 82-4327737
• Email: info@heeramllc.com
• Phone: +1 (561) 220-1140
• Business Address: 1908 Juno Landing Lane, North Palm Beach, Florida 33408, United States.
• Customer Service Hours: 9 AM to 6 PM EST (Mon to Fri).