1. Return Window Heeram LLC offers a 30-day return policy. You have 30 days after receiving your item to request a return. If 30 days have passed since your delivery date, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition that you received it: unworn, unused, unwashed, and without any damage.
• The item must be in its original packaging with all tags, labels, and accessories attached.
• You must provide a receipt or proof of purchase (order number and email).

3. Non-Returnable Items Certain types of items cannot be returned for hygiene or safety reasons, including:

• Custom products (such as special orders or personalized items).
• Gift cards.
• Items marked as “Final Sale” at the time of purchase.

4. How to Initiate a Return To start a return, please follow these steps:

1. Contact us at info@heeramllc.com with your order number, the item(s) you wish to return, and the reason for the return.
2. If your return request is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.
3. Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs We handle return shipping costs based on the reason for the return:

• Defective, Damaged, or Incorrect Items: If the product is incorrect, damaged by the carrier, or defective in another way, Heeram LLC will cover the full cost of return shipping. We will provide a pre-paid return shipping label.
• Customer Remorse: If you purchased the wrong product, it doesn’t fit, or you simply no longer want the item, you (the customer) will be responsible for paying the actual cost of return shipping. You may use our provided label (the cost will be deducted from your refund) or ship it using your own trackable carrier.

6. Restocking Fees We do not charge any restocking fees for returned items.

7. Refunds We will notify you once we have received and inspected your return. We will let you know if the refund was approved or rejected based on the condition of the item.

• If approved, you will be automatically refunded on your original payment method.
• Please allow 3 to 5 business days for your bank or credit card company to process and post the refund to your account.
• If you have not received your refund within 7 business days of approval, please contact your bank or credit card company first, as processing times can vary. If you still need assistance, contact us at info@heeramllc.com.

8. Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, make a separate purchase for the new item.

9. Order Cancellations You may cancel your order for a full refund if it has not yet been processed or shipped. Please contact us immediately at info@heeramllc.com. If the order has already been handed over to the carrier, you will need to follow the standard return process once the item is delivered.

10. Contact Information For any return or refund inquiries, please reach out to us at:

• Email: info@heeramllc.com
• Phone: +1 (561) 220-1140
• Customer Service Hours: 9:00 AM to 6:00 PM EST (Monday – Friday)
• Business Address: 1908 Juno Landing Lane, North Palm Beach, Florida 33408, United States